Hi, I can't download anything, even though I paid and it processed. It says I have nothing in my orders and subscriptions.. It says "get" when I go to apps and products. Please fix this so I can use what I paid for. Thanks
Where am I?
In Color.io Hub you can ask and answer questions and share your experience with others!
Hi @TJ ISRAELSEN!
It looks like you have two accounts. When you checked out you used your hotmail email address (we also sent your invoice to that email) and then you signed up again with another gmail address. I migrated your license to this account you're currently signed in with. Please let me know when you want me to delete your hotmail account and if you have any other questions!
Jonathan | Color.io
@Jonathan Ochmann I think it had defaulted from my paypal email and asked me to enter in the email I wanted to use, after I had paid.
I didn't have anything on this gmail account still, but I was able to create an account from hotmail and download the LUTs.
I had a question though, I have a RED Komodo and use IPP2, I noticed everything for RED was from a long time ago. I use a color managed workspace in Resolve, either REDWideGamutRGB/Log3G10 or just outputed to 709/2.4. I have used plenty of film stocks before and have combined cineon + prints etc. So far testing the Impulz LUTs, I see that they all have a massive magenta shift, unless its on your FPE combined version. Is this supposed to have these huge magenta shifts in your FC/VC?
I don't see a magenta shift from your tool here when switching between them. https://vision-color.com/products/impulz/learn-how-to-use-impulz/
Here are screenshots of FC, and FPE tetrachrome LUTs. Without any LUTs and just a contrast curve or technical conversion to 709 gamma, there is no magenta in this frame.
https://imgur.com/a/VZlYdmI
Thanks
Hi @TJ ISRAELSEN ! The magenta shift is most definitely introduced by combining Komodo REDWideGamutRGB footage with the older RED IDTs that come with ImpulZ.
The generic LOG IDTs will do a much better job for IPP2. When we profiled the LUTs, RED actually had huge green shifts in their color science which our IDTs neutralized by bending the gamut toward magenta.
We are also working on ImpulZ 2.0 which will be ACES/HDR compatible and support all new cameras and color science. For now the generic LOG IDTs should be a really good fit for an IPP2 workflow.
Feel free to share more examples just please break them out into a separate post or question :)
I have also hard reset the browser etc and its been hours, still nothing in my account. I used paypal, which shows the purchase and also shows in my chase account as processed.